draft on how to handle communication breakdowns
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# This is still a draft
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## Dos
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1. Do discuss and raise questions in the chat groups, which are created for discussing
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2. Alternatively you may also text/call/contact the member directly, for more sensitive matters
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3. Do reply to all YEN members when approached, regardless of chapter
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## Don'ts
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1. Do not ask secretaries to pass messages between you and another member, even for administrative YEN related matters
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2. Do not ask secretaries to ask another member for a response
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## What if
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### Sensitive matters
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1. If you feel the matter is sensitive, go to the member's immediate next level, e.g. chapter chair etc
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### No response
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1. If you need, but not getting a response from a member for YEN related matters after 7 days, you may register your concern with Secretariat
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2. Secretariat will take note and may assist where appropriate
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