secretary/communication-sop.md

This is still a draft

Dos

1. Do discuss and raise questions in the chat groups, which are created for discussing
2. Alternatively you may also text/call/contact the member directly, for more sensitive matters
3. Do reply to all YEN members when approached, regardless of chapter

Don'ts

1. Do not ask secretaries to pass messages between you and another member, even for administrative YEN related matters
2. Do not ask secretaries to ask another member for a response

What if

Sensitive matters

1. If you feel the matter is sensitive, go to the member's immediate next level, e.g. chapter chair etc

No response

1. If you need, but not getting a response from a member for YEN related matters after 7 days, you may register your concern with Secretariat
2. Secretariat will take note and may assist where appropriate