# This is still a draft

## Dos
1. Do discuss and raise questions in the chat groups, which are created for discussing
2. Alternatively you may also text/call/contact the member directly, for more sensitive matters
3. Do reply to all YEN members when approached, regardless of chapter

## Don'ts
1. Do not ask secretaries to pass messages between you and another member, even for administrative YEN related matters
2. Do not ask secretaries to ask another member for a response

## What if
### Sensitive matters
1. If you feel the matter is sensitive, go to the member's immediate next level, e.g. chapter chair etc

### No response
1. If you need, but not getting a response from a member for YEN related matters after 7 days, you may register your concern with Secretariat
2. Secretariat will take note and may assist where appropriate