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+# This is still a draft
+
+## Dos
+1. Do discuss and raise questions in the chat groups, which are created for discussing
+2. Alternatively you may also text/call/contact the member directly, for more sensitive matters
+3. Do reply to all YEN members when approached, regardless of chapter
+
+## Don'ts
+1. Do not ask secretaries to pass messages between you and another member, even for administrative YEN related matters
+2. Do not ask secretaries to ask another member for a response
+
+## What if
+### Sensitive matters
+1. If you feel the matter is sensitive, go to the member's immediate next level, e.g. chapter chair etc
+
+### No response
+1. If you need, but not getting a response from a member for YEN related matters after 7 days, you may register your concern with Secretariat
+2. Secretariat will take note and may assist where appropriate