clearer language

communication-sop.md

@@ -1,18 +1,25 @@
 # This is still a draft
 
-## Dos
+## Official YEN matters
+### Dos
 1. Do discuss and raise questions in the chat groups, which are created for discussing
 2. Alternatively you may also text/call/contact the member directly, for more sensitive matters
 3. Do reply to all YEN members when approached, regardless of chapter
 
-## Don'ts
-1. Do not ask secretaries to pass messages between you and another member, even for administrative YEN related matters
+### Don'ts
+1. Do not ask secretaries to pass messages between you and another member
 2. Do not ask secretaries to ask another member for a response
 
-## What if
-### Sensitive matters
-1. If you feel the matter is sensitive, go to the member's immediate next level, e.g. chapter chair etc
+### What if
+#### No response
+1. If you need, but not getting a response, go to the member's immediate next level, e.g. chapter chair etc
+2. After 14 days, you may register your concern with Secretariat
+3. Secretariat will take note and may assist where appropriate
 
-### No response
-1. If you need, but not getting a response from a member for YEN related matters after 7 days, you may register your concern with Secretariat
-2. Secretariat will take note and may assist where appropriate
+
+## Non YEN matters
+### Dos
+1. Do reply to all YEN members when approached, regardless of chapter
+
+### Don'ts
+1. Don't pester the other party if they are not replying