From ea3e4dc5a2c253e4c183ca80ccfa424a1a0f10df Mon Sep 17 00:00:00 2001 From: teikseong Date: Tue, 29 Sep 2026 11:51:06 +0800 Subject: [PATCH] clearer language --- communication-sop.md | 25 ++++++++++++++++--------- 1 file changed, 16 insertions(+), 9 deletions(-) diff --git a/communication-sop.md b/communication-sop.md index fc39b0c..41b378c 100644 --- a/communication-sop.md +++ b/communication-sop.md @@ -1,18 +1,25 @@ # This is still a draft -## Dos +## Official YEN matters +### Dos 1. Do discuss and raise questions in the chat groups, which are created for discussing 2. Alternatively you may also text/call/contact the member directly, for more sensitive matters 3. Do reply to all YEN members when approached, regardless of chapter -## Don'ts -1. Do not ask secretaries to pass messages between you and another member, even for administrative YEN related matters +### Don'ts +1. Do not ask secretaries to pass messages between you and another member 2. Do not ask secretaries to ask another member for a response -## What if -### Sensitive matters -1. If you feel the matter is sensitive, go to the member's immediate next level, e.g. chapter chair etc +### What if +#### No response +1. If you need, but not getting a response, go to the member's immediate next level, e.g. chapter chair etc +2. After 14 days, you may register your concern with Secretariat +3. Secretariat will take note and may assist where appropriate -### No response -1. If you need, but not getting a response from a member for YEN related matters after 7 days, you may register your concern with Secretariat -2. Secretariat will take note and may assist where appropriate + +## Non YEN matters +### Dos +1. Do reply to all YEN members when approached, regardless of chapter + +### Don'ts +1. Don't pester the other party if they are not replying