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# This is still a draft
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## Official YEN matters
### Dos
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1. Do reply to all YEN members when approached, regardless of chapter
2. Do discuss and raise questions in the chat groups, which are created for discussing
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3. For sensitive matters, you may alternatively text/call/contact the member directly
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### Don'ts
1. Do not ask secretaries to pass messages between you and another member
2. Do not ask secretaries to ask another member for a response
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### What if
#### No response
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1. If you need a response, but not getting one, go to the member's immediate next level, e.g. chapter chair etc
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2. After 14 days, you may register your concern with Secretariat
3. Secretariat will take note and may assist where appropriate
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## Non YEN matters
### Dos
1. Do reply to all YEN members when approached, regardless of chapter
### Don'ts
1. Don't pester the other party if they are not replying