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secretary/communication-sop.md
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# This is still a draft
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## Official YEN matters
### Dos
1. Do discuss and raise questions in the chat groups, which are created for discussing
2. Alternatively you may also text/call/contact the member directly, for more sensitive matters
3. Do reply to all YEN members when approached, regardless of chapter
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### Don'ts
1. Do not ask secretaries to pass messages between you and another member
2. Do not ask secretaries to ask another member for a response
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### What if
#### No response
1. If you need, but not getting a response, go to the member's immediate next level, e.g. chapter chair etc
2. After 14 days, you may register your concern with Secretariat
3. Secretariat will take note and may assist where appropriate
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## Non YEN matters
### Dos
1. Do reply to all YEN members when approached, regardless of chapter
### Don'ts
1. Don't pester the other party if they are not replying