# This is still a draft

## Official YEN matters
### Dos
1. Do discuss and raise questions in the chat groups, which are created for discussing
2. Alternatively you may also text/call/contact the member directly, for more sensitive matters
3. Do reply to all YEN members when approached, regardless of chapter

### Don'ts
1. Do not ask secretaries to pass messages between you and another member
2. Do not ask secretaries to ask another member for a response

### What if
#### No response
1. If you need, but not getting a response, go to the member's immediate next level, e.g. chapter chair etc
2. After 14 days, you may register your concern with Secretariat
3. Secretariat will take note and may assist where appropriate


## Non YEN matters
### Dos
1. Do reply to all YEN members when approached, regardless of chapter

### Don'ts
1. Don't pester the other party if they are not replying